After Sales Servicing

Did you purchase your product on our website? *

Please note that Dualtron Shop is only responible for the warranty of the products purchased directly on our website. If you did not purchase your product on our website, you need to get in touch with your retailer in order to enjoy your warranty rights.

If your retailer is not answering your requests and you wish to purchase spare parts from us, please get in touch with us via our commercial contact form.

Name *

First

Last

Email *

Phone

Address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Dualtron Shop Order Number *

You can find the order number on your invoice or order confirmation mail.

Serial Number *

Serial number of the product. You can usually find it on the product, if not, you can get it from the APP.

Model *

Which model do you possess?

ODO *

The number of kilometers you already did

Nature of the problem *

I can turn on the product with the charger plugged in *

Please plug the charger to your electric vehicle, leave it plugged in and try to turn on the vehicle.

When i try spinning the motor(s), i sense a strong resistance *

Please elevate your electric vehicle (put it on a table-chair for example) and try spinning the motors manually. Do you sense a heavy resistance?

Error Code *

The error code your electric vehicle is displaying.

The charger was tested and functions normally *

Please test your charger with a voltmeter.

The display shows a warning sign (Brake sensor activated) *

Sometimes, your electric vehicle does not accelerate because the brake sensor is stuck and stays activated even though you are not pulling the brake lever.

Description of the problem *

Please try to be exhaustive and precise. The better you describe your problem, the more we can help.

Images & Videos

Below you can provide us photos and videos explaining the issue. Please as much elements as you can. The more useful elements you provide us, the better will be our answer.

Photos describing the issue / damage *

Click or drag files to this area to upload. You can upload up to 5 files.

Accepted file extensions : png,jpeg,jpg,webp | You can upload up to 5 files | Max file size is 2 MB.

Video describing the issue / damage

Click or drag a file to this area to upload.

Accepted file extensions : mp4,mov | You can upload 1 video | Max file size is 10 MB.

Minimotors APP's diagnosis result (We strongly recommend to provide us with the APP's diagnosis result)

Click or drag files to this area to upload. You can upload up to 2 files.

Please go your Minimotors APP and run a diagnosis, take a screen shot and send it to us. Accepted file extensions : png,jpeg,jpg,webp | You can upload up to 2 files | Max file size is 2 MB.

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After-sales form

Images & Videos