Official Dualtron Distribution With The Latest Stocks
Shipping & Delivery
Every order is shipped from our European warehouses. Our warehouses are located in France (Paris region) and in Spain (Barcelona Province).
Every scooter ordered on our official shop is checked by our logistic team to make sure you receive a 100% functioning vehicle.
We ship our products with UPS and FEDEX mainly, the best and most reliable transporters currently on the market.
- The products in stock are shipped on a 24h-48h notice.
- For customised, on demand and pre-order products, our team will reach out to give you an estimate.
Please check our shipping zones guide to get additional details.
All our motorised products come with a limited commercial warranty :
- Two years on the electronic (controllers, display, converters...), motors and the frame.
- One year on the battery.
How does it work?
We are proud to offer our customers friendly, fast and efficient after sales. DUALTRON SHOP's team will always answer the call to solve its customers issues. So what do you do if your motorised product breaks down?
B/ We determine together what is the best course of action :
- Simple issue (defective display for example) : We ship a replacement part to your location free of charge with UPS.
- Complexe issue :
- If you have good repair skills (many of our customers do), we make the diagnosis together and the necessary replacement parts are sent by us free of charge to your location
- You can drop your defective product in one of our Service Centers.
- You can ship the defective product(s) to one of our Service Centers, we will repair it as fast as possible and ship it back to you free of charge. Of course, our team can help organise the pickup at your address for a seamless and "hassle-free" experience.